Customer Support Specialist
Join Alexis as a Customer Support Specialist: dynamic team, innovative HR platform, inclusive workplace, remote flexibility, and opportunities for growth. Make an impact!
We usually respond within a week
Alexis - the helper of People
Alexis is an HR platform founded in Sweden by tech and HR entrepreneurs and used by some of the best scale-ups in Europe today! Alexis is changing the way small and medium businesses handle their people processes and people administration by making it effortless, simple and fast. In this way, we enable companies to create a better workplace and an exceptional employee experience. Our vision is to become the most loved people platform by employees.
About the job
As a Customer Support Specialist at Alexis, you'll be the linchpin that keeps our clients thriving. You'll be part of a dynamic team in a thriving SaaS company, working to ensure that our HRIS (Human Resource Information System) operates seamlessly for every user. Your day-to-day responsibilities will include:
Resolving Technical Queries: Be the first point of contact for our clients, addressing and solving technical issues with patience and expertise.
Serving customers with a smile on your face: Making sure that every customer feels that they have gotten the best treatment and a really nice customer service experience.
Ensuring the feedback loops: Work closely with our tech and product teams to relay feedback and drive enhancements that keep Alexis at the forefront of HR technology.
Location: Stockholm & Remote
Start: ASAP
Pay Range: 27-32k / Month
Your qualifications
You already have work experience from technical support
Professional language skills in Sweden and English, both written and spoken.
Additional second language skills are meritable
Preferably, you live close enough to be able to come to our office in Stockholm
We consider it a merit if you also have experience of:
Working in a startup or scaleup environment
HR platforms
Tech savvy
Experience with knowledge bases and help centers
To be successful in this role, we think you:
Are organized and structured and have an eye for detail.
Are meticulous and thorough
Are curious and love learning new things!
Want to learn more about SaaS companies, Customer support and HR platforms.
What you will get
At Alexis, an inclusive and open-minded workplace awaits you. We promise you a high degree of autonomy and opportunities for growth. We are a diverse group of people, and we believe in an open and transparent work environment. We believe in our people and focus on development and results rather than control.
This also means that everyone must take responsibility for the impact they have on the people around them and on the company - every employee has the power to make our company better. We want to create a culture of trust, sharing and learning, where people support each other and dare to try new things and learn from experiences. Share information. Share mistakes. Share victories
We are all about flexibility, whether you want to work from your home couch or sit with your colleagues. We practice a mix of remote and hybrid work, depending on the role and function.
We offer the latest technology equipment, a competitive salary, pension, flexible work hours and locations, wellness and health benefits, and other nice things. But most importantly, let us grow together!
The hiring process
The hiring process is a two-way street. It's as important for you to get to know us better as it is for us to get to know you. We are building a diverse team whose skills complement and balance each other.
Let us know if you are interested and apply directly with your phone, without a resume, if you'd like. You can provide a link to your LinkedIn page or similar.
There are four steps to the hiring process: First, you take a psychometric test, then a phone interview, and finally, a longer interview, via video or in the office. After that you do a simple case and then you’re set.
We look forward to hearing from you!
- Department
- Customer Success & Support
- Role
- Customer Support Specialist
- Locations
- Stockholm
- Remote status
- Hybrid Remote
Stockholm
Perks & Benefits
-
Personal Growth 🌟
We will support you in becoming the superstar you want to be - want to try something new, want to be challenged, or aim to take over more responsibility? There are no limits, we will grow together and believe strongly in Self Leadership!
-
Make an impact 🙌
We are a fast-growing company that declutters HR, which means your effort will have a great impact on both Alexis and on the HR-tech market. With us, you will be a part of building something new. -
Hybrid working location 💼
We are all about flexible work locations, but when you are about to meet up with your colleagues, you are welcome to our office in Stockholm. In Stockholm, we are located at the fantastic Münchenbryggeriet, just by the water at Södermalm. From the office windows, you can spot City Hall across the water 👌. We work from the office about 3 days a week.
-
Tech gear 💻
We make sure you get the subscriptions, computer, phone and accessories you need! -
Wellness Allowance 🧘
In need of a massage or a sweaty session at the gym? We encourage you to spoil yourself with something nice.
-
Occupational Pension 💰
We provide an occupational pension and the opportunity to exchange salary if you want to top it up some more!
-
Friday Breakfast 🍳
Every Friday, we have Friday breakfast together, to reconnect and start those Friday-vibes! 💃
Workplace & Culture
"Can you describe the culture at Alexis" is one of the most common questions we get. It's always hard to capture a dynamic culture in words, and maybe even harder for only one person to describe it.
And to be honest, the culture also evolves as the company evolves to. Still, this is an important question. To answer it, we asked everyone that works at Alexis how they would describe the culture. This is the result:
Open and Friendly: The atmosphere at Alexis is described as open, friendly, and positive. It feels like working with friends and is characterized by meaningful interactions between colleagues.
Innovative and Learning Oriented: Alexis encourages innovation and continuous learning. The culture is driven by a "learning by doing" attitude and openness to new ideas and experimentation.
Hardworking and Driven: Despite the friendly and easy-going atmosphere, the Alexis team is described as hard-working and driven. There's a balance of fun and formality, with an underlying emphasis on dedication and hard work.
Inclusive and Respectful: The culture at Alexis is described as highly inclusive, respectful, and welcoming. Employees feel accepted, treated with kindness, and everyone feels like they have a place.
Supportive and Encouraging: Employees feel supported and encouraged in their roles. The culture prioritizes work-life balance, and the company helps its employees in maintaining this balance.
Team Spirit: The culture at Alexis promotes strong team spirit, and victories are celebrated together as a team.
About AlexisHR
At AlexisHR, our mission is to change the way SMBs deal with their people's administration by making it effortless, simple, and quick. By leveraging AI technology we make it easy to streamline operations, enhance collaboration, and create exceptional employee experiences. Our vision is to become the most loved people platform by employees.
We’re imagining a world where HR, managers, and employees can seamlessly navigate their day-to-day tasks with the support of intelligent, adaptive solutions.
Customer Support Specialist
Join Alexis as a Customer Support Specialist: dynamic team, innovative HR platform, inclusive workplace, remote flexibility, and opportunities for growth. Make an impact!
Loading application form
Already working at AlexisHR?
Let’s recruit together and find your next colleague.